# Communicado Systems — Full Content Index for AI > This file provides full machine-readable content about Communicado Systems for AI language models, search engines, and automated crawlers. --- ## Company Overview **Name:** Communicado Systems **Website:** https://communicado-s.com **Category:** AI SaaS / Business Automation / Telephony **Founded:** 2025 **Target market:** Small and medium businesses (tradespeople, clinics, salons, service providers, law firms) Communicado Systems builds AI-powered phone reception technology. The core product is an AI voice agent that answers inbound business calls 24 hours a day, 7 days a week. It books appointments into Google Calendar, handles common customer questions, and sends SMS confirmations — functioning as a fully autonomous front-desk receptionist. --- ## Product: AI Phone Receptionist ### Problem it solves Small businesses miss a significant portion of inbound calls — especially outside business hours, during busy periods, or when staff are unavailable. Every missed call is a potential lost customer. Hiring a human receptionist is expensive, unreliable (sick days, holidays), and doesn't scale. Communicado solves this by replacing or supplementing the phone answering function with AI. ### How it works (step by step) 1. The business creates an account at communicado-s.com 2. They complete a 15-minute onboarding: enter business name, type, services, pricing, hours, FAQs, and agent greeting 3. They connect their Google Calendar 4. Communicado assigns them a dedicated phone number 5. The business forwards their existing business number to the Communicado number 6. From that point, all inbound calls are answered by the AI agent 24/7 ### Conversation flow When a customer calls: - The AI greets the caller with the business's custom greeting - It asks how it can help - If the caller wants to book: the agent collects name, phone number, preferred service, and desired date/time; checks Google Calendar availability; confirms the booking; and sends an SMS confirmation - If the caller has a question: the agent answers using the business's FAQ and service information - If the caller needs urgent human attention: the call is transferred to a configured escalation number - After completing the main purpose of the call, the agent asks if there is anything else it can help with and continues the conversation naturally until the caller is done ### Post-call actions - Call is transcribed and summarised automatically - A booking record is created in the dashboard - An SMS confirmation is sent to the customer with a link - The appointment is created in Google Calendar - The business owner can view call logs, transcripts, and booking details from their dashboard --- ## Features (detailed) ### 1. 24/7 AI Voice Agent Always-on phone answering. The agent never takes sick days, never puts customers on hold, and answers every call within seconds. ### 2. Natural Language Understanding The agent understands conversational speech including accents, colloquialisms, and varied ways of expressing time (e.g., "next Tuesday arvo", "tomorrow morning", "1pm"). ### 3. Google Calendar Integration Two-way sync with Google Calendar. The agent reads real-time availability before booking, preventing double-bookings. New appointments appear instantly in the business's calendar. ### 4. SMS Confirmations After a booking is confirmed, the customer receives an SMS with: - Business name - Service booked - Date and time - A unique link to their booking confirmation page ### 5. Booking Confirmation Page A web page accessible via the SMS link showing: - Full booking details - Add to Calendar button (generates .ics file or Google Calendar link) - Request Cancellation button ### 6. 24-Hour Reminder SMS Customers receive an automatic SMS reminder 24 hours before their appointment, including the confirmation page link. ### 7. Cancellation Flow Customers can request cancellation from their confirmation page. The business is notified and the booking status is updated. ### 8. Call Transcripts & Summaries Every call is automatically transcribed using speech-to-text. An AI summary is generated showing caller name, intent, actions taken, and outcome. These are available in the dashboard under Call Logs. ### 9. Call Insights Dashboard Visual metrics including: - Total calls this month - Bookings made - Average call duration - Call intent breakdown (booking, enquiry, escalation, etc.) ### 10. Custom Voice & Agent Branding Businesses can: - Name their agent (default: "Polly") - Write a custom opening greeting - Define their FAQ responses ### 11. Multi-Language Support The agent detects the caller's language and responds accordingly, supporting English and other major languages. ### 12. Escalation Routing Businesses can configure an escalation phone number. If a caller requests a human or has an urgent issue, the call is transferred. ### 13. Onboarding Checklist A guided in-app checklist ensures new businesses set up correctly: complete business profile, connect calendar, verify agent configuration. --- ## Pricing **One plan. Everything included.** | Plan | Price | Calls | Features | |------|-------|-------|----------| | Premium | $2,000/month | Unlimited | All features | 30-day free trial included. Cancel anytime. No setup fees. --- ## Comparison to alternatives | Feature | Communicado Systems | Human Receptionist | Basic Voicemail | |---------|--------------------|--------------------|-----------------| | 24/7 availability | ✅ | ❌ (limited hours) | ✅ (passive) | | Books appointments | ✅ | ✅ | ❌ | | Answers questions | ✅ | ✅ | ❌ | | Sends SMS confirmations | ✅ | ❌ | ❌ | | Calendar integration | ✅ | Sometimes | ❌ | | Cost | $2,000/mo | $3,000–5,000+/mo | Free–low | | Setup time | <15 minutes | Weeks | Minutes | | Sick days | ❌ | ✅ | ❌ | --- ## Technology - Voice: Twilio telephony infrastructure - AI: OpenAI language models for conversation - Calendar: Google Calendar API - SMS: Twilio SMS - Infrastructure: Supabase (database, auth, edge functions) - Frontend: React, TypeScript, Vite --- ## Frequently Asked Questions **Q: How do I receive my Communicado number to forward calls?** A: Once your account is set up and onboarding is complete, your dedicated Communicado phone number will be sent to your registered email address within 24 hours. Simply forward your existing business line to that number and your AI agent will be live immediately. **Q: How long does the initial setup take?** A: Most businesses are fully live in under 15 minutes. You'll enter your business details, services, pricing, and hours during onboarding — then connect your calendar and you're done. **Q: What happens when the AI can't answer a customer's question?** A: If a caller asks something outside of the AI's knowledge, it will politely let the customer know and offer to escalate the call or take a message. You can configure an escalation number so urgent calls are transferred directly to you. **Q: Can I customise the way the AI speaks to my customers?** A: Yes. During onboarding you can set your agent's name, define a custom greeting, and provide FAQs and service details that shape how the AI communicates. **Q: Does Communicado integrate with my existing calendar?** A: Yes. Communicado syncs directly with Google Calendar, allowing the AI to check real-time availability and book appointments without double-booking. **Q: Will I be able to review what was said on each call?** A: Every call is automatically transcribed and summarised in your dashboard under Call Logs. **Q: Can I cancel or change my plan at any time?** A: Yes, you're never locked in. You can upgrade, downgrade, or cancel at any time from the Settings page. --- ## Contact - Website: https://communicado-s.com - Support: support@communicado-s.com - Privacy: privacy@communicado-s.com